Frequently Asked Questions
Our Jewelry
Haznonya Jewelry is a renowned brand based in Dubai, known for its exquisite collection of Gold jewelry blending cultural richness with contemporary design.
Our headquarters and showroom are based in Dubai, UAE, with additional branches in Kerala, India, and Canada, representing our international brand presence.
Payment & Shipping
Yes, we offer international shipping. Please refer to our shipping policy for more details.
To update your shipping address, log in to your account, navigate to your profile settings, and edit your address details. Confirm the changes to ensure your jewelry orders are delivered accurately to your new location.
We provide complimentary shipping on all orders, so there are no shipping fees to worry about. You can enjoy your jewelry purchase without any additional costs for standard delivery within our shipping zones.
The delivery time for your order depends on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 3-5 business days for standard shipping. For more accurate delivery estimates, please check the shipping details provided during checkout or contact our customer support team.
Certainly! Here’s a concise response:
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No, all customs duties and taxes are included in the price displayed at checkout. There are no additional charges for customs duties or taxes upon delivery of your order.
Returns & Exchanges
Our return and exchange policy allows you to return or exchange your jewelry within 14 days of receipt. Items must be in their original condition with tags intact. For more details on initiating a return or exchange, please refer to our Returns & Exchanges page or contact our customer support team.
If you encounter any issues with your order, such as missing items, damaged items, or incorrect items received, please contact our customer support team immediately. We are here to assist you in resolving any issues and ensuring your satisfaction with your purchase. Please have your order number ready when contacting us to expedite the process.
If you have any concerns about your order’s delivery status, please refer to our tracking information provided via email or log into your account to track your order directly.
