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Return within 14 Days

Customers may return purchased Hazanoya Jewelry within 14 days of delivery for a refund. The item must be unused and in its original packaging.

Refund Process

• Refunds will be processed within 10 working days to the customer’s original payment method.
• Refunds are only applicable for purchases made through www.hazanoyajewellery.com and not through any other stores.

Request Process

To initiate a return and request a refund:

• Contact our jewelry team via email at info@hazanoyajewellery.com or call us at +971 55 966 3773 to request a return.
• Upon request, we will provide a return shipping kit.
• Customers are responsible for the cost of return shipping.

Exceptions

• Customized jewelry items are not eligible for return or refund.
• The 14-day refund policy does not cover gold coins.

Exchange Policy for Gold Jewellery

• Gold jewellery can be exchanged for:
  • Another piece of gold jewellery,
  • Gold coin of equal value, or
  • A gift voucher equal to the invoice amount of the jewellery.
• Only one exchange is permitted per purchase.

Additional Information

• All returned items will be inspected upon receipt.
• HazanoyaJewellery.com reserves the right to refuse a refund if the item does not meet the above return criteria.
• For hygiene reasons, earrings (if applicable) are not eligible for return or exchange unless faulty.

Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at +971 55 966 3773 or email us at info@hazanoyajewellery.com